customer service policies & contact information
Copyright 2004 Red Stick Glass Interiors, Llc. All rights reserved
payment policies
Currently, Red Stick accepts Credit Cards through PayPal, Money Orders,
Checks, and Wire Transfers as forms of payment. All Checks, Money
Orders, and Wire Transfers must be made out to: Red Stick Glass
Interiors. If you prefer to use an Escrow Service for higher priced
items, we will be happy to do that. Our preferred Escrow Service is
Escrow.com...CLICK
HERE for more information about their services.
fees & taxes
Because Red Stick is an Arizona based operation, all Arizona residents
will be charged 6.3% for Arizona Sales Tax. Sales Tax will also be
applied if the final "ship to" destination is in Arizona. Residents
outside of Arizona are exempt from this tax. Red Stick clients pay all
shipping and handling charges, unless otherwise noted.
shipping & handling
Red Stick ships both domestically and internationally usually within 24
hours of receipt of payment unless otherwise noted. For pieces that
require Custom packaging, shipments may be delayed a few days. For
specifics refer to Delivery section of this page. Domestic Shipments are
shipped via UPS of FedEx Ground, unless requested to do otherwise by a client.
Delivery Services via "ground" provide a delivery window of
approximately 2-5 days depending on the final destination. International
Shipments and shipments to Hawaii and Alaska vary in fees and
restrictions depending on the "ship to" country; in addition,
the fees can be quite expensive...so potential clientele who want to ship abroad should contact Red Stick
directly at
shipping@redstickglass.com before buying. We will try and accommodate you by shipping via USPS (the United States Postal Service) to lower International costs and
fees.
We will not combine items into one
package for shipping. Our products are packaged when they arrive from
Italy and in order to maintain our policy of shipping immediately upon
payment, re-packaging is not plausible. Insurance is INCLUDED in all
quoted S&H fees for all buyers. If a piece is damaged due to shipping,
Red Stick will refund the buyer when they are assured by the shipping
company that the damage was caused through shipping and nothing else.
NOTE: Occasionally it may be necessary to ship a heavy and/or long piece
in Custom packaging as previously noted. If this is the case, all cost
associated with new packaging will be passed along to you, our client.
NOTE: We strongly suggest against using USPS (the United States
Postal Service) for International shipments. Although they are
substantially cheaper, they are also notorious for their ability to lose
packages and to delay in providing refunds, even to those who purchase
insurance. Moreover, unless shipped via their Express Service, a
Tracking Number is not provided, so in essence, if a package is shipped
via USPS, unfortunately it will arrive when it arrives and there is
nothing we can do on our end to track it for you. Because of this, Red
Stick will not be responsible for lost packages and WILL NOT provide
refunds until USPS provides us our refund or finds the missing package.
delivery
Items will be shipped immediately upon receipt of payment, (unless
otherwise noted) thus benefiting us and our clientele. If receipt of
payment is made a weekend, your order will ship the following Monday,
barring a Holiday.
refunds
& returns
ANY PURCHASE MADE FROM RED STICK IS 100% GUARANTEED WITH OUR
"100%
GUARANTEED…THAT’S IT!"
POLICY.
Red Stick offers an unconditional 100% money back guarantee to all of
its clientele, any time, any where, any place. Buyers Remorse can "set
in"
like many other diseases and we want to help cure that disease. However,
because there many many many many scam artists, thieves, "nut-bags" out
there, we have to set a certain criteria to the
"100% GUARANTEED…THAT’S
IT!"
policy and they are:
1) If you're not happy with your Art Glass within 3 days
after you receive it, simply return it in its original condition and
we'll promptly refund your purchase price. No shipping and handling
charges will be refunded at anytime unless specified prior to purchase
or if the item was shipped to the wrong address by Red Stick and the
fault lies with us. In addition, Red Stick will not pay for the return
shipment. Simply not being happy with the piece should not cost Red
Stick money, heck, we don't have much margin room to begin with.
2) After the 3 day window for a cash refund passes, you may still
return the piece, it's original condition, and we will give you a credit
for the original purchase amount that can be spent on any piece that we
have. Or you can apply those monies towards a custom-made piece...the
choice is yours. And keep in mind that this is for eternity, even after
we sell the company for a billion dollars.
NOTE: If your purchase happens to be via an Auction site such as eBay, Overstock, Amazon, or Yahoo, we will deduct Listing Fees and Final Value Fees that are associated with that sale. These fees can range from $2.00 up to $40.00. For example, if a piece sells on eBay for $656.00 and was listed as a Featured Plus Listing, we will deduct $20.65 for the listing and $18.67 for the Final Value Fee, both of which are charged by eBay.
Red Stick doesn't make a dime on these fees; both are eBay costs. so make sure your purchase is something that you want and not simply something you just want to "check out" and send back if you aren't as happy as you want to be, I.e., although we are the Doctor trying to cure your "Buyers Remorse", you still have to pay for the Doctor's visit.
contact
information
Business Hours: 24/7 - 365 days a year! We try very hard to provide
answers to all questions no matter what the time, day or night...so
please correspond at any hour.
Use any of the email addresses below to contact us. Our clientele is
very important to us, so you'll discover that we respond quickly to
email inquiries.
General Inquiries:
info@redstickglass.com
Sales:
sales@redstickglass.com
Shipping:
shipping@redstickglass.com
Designers/Dealers/Galleries:
dealers@redstickglass.com
Returns & Exchanges:
returns@redstickglass.com
Legal:
legal@redstickglass.com
or mail us at:
Red Stick Glass Interiors, LLC
4503 E. County Down Drive
Chandler, AZ 85249
