q & a

           
              
 

 

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Q) How did Red Stick get started?

A) Red Stick was an "early adopter" of using the Internet as a launch pad for its business. Initially “shying” away from establishing a retail location in favor of creating a web-based only business, was a strategy that has proven enormously successful and thus allowed us to grow at a rate that could never have been achieved if done the other way around.

Originally, the site featured approximately 50 pieces of Steuben crystal. This later escalated into importing glass from other regions of the world, I.e., Czechoslovakia, Romania, Sardinia, etc. These did not prove as worthwhile, or as fulfilling as originally anticipated…that all changed when we discovered the beauty of Venetian Art Glass. After initially testing a few pieces, we steadily increased our importing numbers of Venetian Art Glass to a point that has led us to the point where we are now…a Direct Merchant of Art Glass.

Today, the Red Stick site offers many different style of glass that can compliment any décor setting, whether lighting, sculptures, vases, mirrors, glass paintings…you name it and chances are we either sell it or can have it made…and ALL can be purchased at discounts of up to 85% off of Gallery and Retail pricing.

In addition, the Red Stick name is being branded everywhere, including the upcoming opening of our office in Spinea, which is just outside of Venice in the Veneto region of Italy, as well as our Glass Gallery on the Island of Murano itself. The Murano Gallery is set to open by the end of the Spring 2005. We also now offer Red Stick branded gifts and group apparel, from Ski Caps to Mouse Pads...CLICK HERE.

Bottom line...Red Stick Glass Interiors is one of the world's most desired locations in which to find Art Glass treasures.

Q) What is a “direct merchant”

A) A "direct merchant" is someone or some entity that deals directly with the manufacturer, in our case the Furnace itself, eliminating the markups of middlemen that drive up the end prices you pay. We pass these savings on to our customers, who shop directly with us — from home or office, by phone, mail, fax or Web. We ship directly to our customers, anywhere in the world. In addition to lower prices, our direct merchant method of doing business makes shopping simpler, faster and more convenient.

Q) What makes Red Stick's glass so unique and why should I buy from you?

A) Red Stick…
1. …only purchases the finest quality Art Glass in the world, from the birthplace of Art Glass…Venice and Murano Island in Italy. Because we buy in bulk, have exclusivities in place and most importantly, have a trusted working relationship with the Furnaces, we are able to dictate, with a high level of certainty, what kind of pieces are to be made, how many pieces, and what coloration, design and style we wish them to be. That said, we are in essence, the manufacturer with owing the manufacturing facility…but give us time!
2. … has a "100% GUARANTEED…THAT’S IT!" return and refund policy is unmatched by our competitors…that’s reason enough alone to buy from us.
3. … has an unmatched Customer Service Department ready to cater to your every request or demand 24/7!
4. … has really really really cool people that own the company and work for the company.

Q) Where are the Red Stick facilities and do you have a showroom?

A) Red Stick is located in Chandler Arizona, a suburb of Phoenix. Red Stick is currently in the process of expanding its operation into a larger warehouse space in the Greater Phoenix area to accommodate recent growth. The space will also accommodate a small showroom in the front that will allow for walk-in traffic, by appointment only. Because we are essentially a web-based operation, we feel that it is unnecessary to finance both a warehouse and a retail location at this time.

Because of our buying exclusivities with many Furnaces in Italy and coupled with our growing success, we are in talks with our accounts and lawyers about the possibility of franchising Red Stick Glass Interiors for retail locations throughout North America.

Q) Does Red Stick have an Affiliate Network where I can make money?

A) If you’d like to earn extra revenue on your Web site, then you may wish to join the Red Stick Affiliate Network and help direct traffic to our site. Earn a percentage of every sale that result from a click-through from your site. Just CLICK HERE for more information or to sign up.

Q) Where do your pieces originate?

A) As previously mentioned, we “only purchases the finest quality Art Glass in the world, from the birthplace of Art Glass…Venice and Murano Island in Italy.” All Red Stick pieces are created with passion and technical artistry at all times.

Q) What makes Red Stick different from it's competitors like Oggetti and Glass Artists Gallery?

A) It's very simple....Red Stick offers the absolute lowest prices on the planet for glass of this caliber. Look elsewhere for pieces created by the artists we represent that are for sale and you'll see for yourself. There is a reason that we currently have clients in 19 countries worldwide, ranging from large Galleries to individual collectors. Make no mistake about it, if you find a reseller of genuine Murano Art Glass that is selling pieces lower than Red Stick, we'll beat the price...GUARANTEED!

Q) Does Red Stick utilize any quality standards for the glass it sells?

A) Red Stick has built its reputation on the dependable high quality of its merchandise. We strive to adhere to a level of integrity that is unsurpassed by its competitors. Our clientele have come to expect a level of quality, and value that's truly superior in the marketplace.

Q) Does Red Stick have a Customer Service Department?

A) Red Stick operates on the principle that what is best for the clientele is also best for the company. As a result, our clientele have learned to expect a high level of service at all times...from initiating the order, to receiving help and advice, to speedy shipping, and further follow-up when necessary. Here are some of the ways that Red Stick and its employees "go the extra mile":

Red Stick offers one of the simplest guarantees in the Industry, it’s called, "100% GUARANTEED…THAT’S IT!" This guarantee allows customers to return items at any time, for any reason, for refund or replacement. Please refer to our Customer Service page for more information.

Q) Why can’t I reach Red Stick by telephone?

A) Red Stick Glass Interiors is essentially a Web-based company…and the number one mode of communication for a Web-based company is electronic mail, so email away until your hearts content. We will answer ALL emails, usually within the first hour or so of receiving it.

Q) Will Red Stick ever open any retail locations?

A) Red Stick Glass Interiors is a very successful Web-based enterprise. As you know utilizing the Internet for sales, we are able to show and sell our glass to more people in more countries worldwide than if we employed a "brick-n-mortar" retail location only strategy. However, in recent months, we have been approached by some who wish to open retail locations to resell our glass to their local public. This possibility has intrigued us and has forced us, in a good way, to explore the potential of franchising the name Red Stick Glass Interiors and it's group of artists. We would supply these franchises with limitless amounts of glass at the lowest prices in the world. This idea is still being explored.

Q) Can I design a piece myself and have Red Stick get it made?

A) It is very important to us that we cater to the every need of our loyal clientele and those that are new to our family of buyers. We can have any piece made with any coloration or combination of colors, any size, any style or any design. Just consult with us by emailing us at dealers@redstickglass.com and we will work side-by-side with you to create that magical piece you and/or you client may be looking for.

Q) What is the Red Stick privacy policy?

A) Your privacy is respected and protected at all times. We utilize PayPal's Shopping Cart Solution and because credit card and bank information is not transmitted in Instant Payment Notification (IPN), PayPal does not require the use of SSL to encrypt IPN transmissions...so privacy and security is not an issue where Credit Card payments are concerned. To set up a PayPal Account CLICK HERE.

However, like you, we hate it when those telemarketers call us during dinner time or clog up our e-mail accounts with spam as well! Our privacy policy includes never releasing any customer information to external sources.

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